Password Reset Process

1. Login Page

At the login page where you are asked to provide your email address and password, you also have the option to ‘Reset your password’ which is provided as a link above the ‘Login’ button.

Screenshot of reset your password link

Click the 'Reset your password' link to proceed to the next step.

2. Request Password Reset

The next screen you land on asks you to provide the email address that is associated with your account before submitting the request.

Screenshot of entering user email

Enter your email address and click 'Submit'.

3. Password Reset Sent

Upon submitting your password reset request, you will be prompted to check your email inbox for further instructions.

Please note, emails can take a few minutes to arrive - and be sure to check your spam/junk folder if it’s arrival takes longer than expected.

Screenshot of password reset confirmation of being sent

4. Password Reset Email

Within a few minutes you should receive an email which looks similar to what is shown below;

Screenshot of the reset password now button

Click the ‘Reset my password now’ button to be taken to the password reset screen on the website.

5. Enter Your New Password

Here you will be asked to enter a new password for logging into the website.


The password needs to be at least 'OK' in order to successfully reset the password. The achieve this, the password needs to be longer than 8 characters long. We suggest using 3 or 4 random words.

Using a single word along with numbers, exclamation marks to make up the characters won't be classed as a strong password.

Be sure to pick a secure password and confirm it before clicking 'Reset'.

Screenshot of new password creation box

Once you have entered and confirmed your new password, you will be taken to your LMS dashboard.

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