(Position Closed) Customer Success Specialist

Full time, Permanent
£24,000 per annum
Reporting to the Managing Director

What is the role?

Hut Six Security is looking for an experienced Customer Success Specialist to join its fast-growing team. A vital role in the operation of Hut Six and its growth strategy, you’ll be the customer’s key point of contact within the organisation, ensuring flawless customer service to current and potential customers.
You’ll be responsible for the entire customer journey and ensuring the product surpasses customer expectations by working with the wider Hut Six team to implement product development strategies which strengthen the core offering and ensure continued satisfaction to the customer.

What will you be doing?

  • Owning the customer journey from first contact through to product delivery and beyond to ensure a perfect experience every time
  • Assisting with product demonstrations and onboarding of new customers
  • Answering general queries via email, telephone and social media
  • Working with the marketing team to collate and analyse customer feedback into case studies and testimonials
  • Introducing and operating new tools and processes to optimise Hut Six’s delivery process
  • Answering support queries for customers
  • Working with the development team to prioritise and implement product developments that meet customer needs
  • Championing the brand and our mission through customer contact and event attendance

What are we looking for?

  • 2+ years Customer service/success experience, ideally in the tech sector or a fast-paced and demanding environment
  • Excellent written and verbal communication skills
  • Project management skills and experience
  • A self-starter and problem solver, confident in managing their own workload and working under pressure
  • Knowledge and interest in cybersecurity and tech

Who are we?

Hut Six is a fast-growing information security software start-up solving human error. We train, test and track employee security awareness with our unique and customised solution. We’ve grown rapidly over the past two years, gaining, considerable traction and building a talented development team. The cloud-based solution is disrupting the security awareness market and Hut Six is now investing into its sales and marketing activities. The company is currently based next to the Celtic Manor Resort in South Wales but intends to move to Cardiff/Central Newport in 2019. We are backed by prominent investors including Sir Terry Matthews.

How do I apply?

We want to work with the best and brightest people, if you do too and think you would be a good fit for this job, please email your CV to recruitment@hutsix.io and tell us a bit about yourself and what you can bring to Hut Six!